How To Get Your Personal AVS Info Updated

Were you recently turned down at a car dealership because the Address Verification System (AVS) info didn’t match your new address? Don’t worry—you’re definitely not the only one dealing with this. This happens quite frequently at car dealerships—and pretty much anywhere else where transactions happen.

We’re here to guide you through fixing this issue by showing you exactly how to update your personal AVS details so you won’t face this problem again.

Understanding AVS

Process card

AVS, or Address Verification System, is a tool employed by credit card issuers to check the address you provide during a transaction against the billing address they have on file. Its main purposes are:

  • To prevent fraudulent activities by ensuring the person making the purchase is indeed the cardholder
  • To avoid chargebacks by verifying your identity

This system is used by all major credit card companies in the U.S., Canada, and the U.K.

Getting Your Credit Card Company to Update Your AVS Profile

Even if you’ve followed all the steps to update your billing address with your credit card issuer, there’s still a chance your card could be declined. Often, credit card companies don’t automatically update the AVS information along with the billing address. Many people don’t realize they need to explicitly request that their AVS data also gets updated.

Thankfully, it’s never too late to ask your credit card provider to adjust your AVS profile. The most effective way is to directly contact them and request this update.

How to Reach Out to Your Credit Card Company

Call

If you’re unsure how to connect with your credit card company, you can try calling, sending an email, or chatting with them online. Below is a list of major credit card providers and ways to get in touch:

  • American Express:
    • Call them at 1 (800) 528-4800
    • Log into your American Express account to chat with them
  • Bank of America:
    • Call them at (800) 432-1000
    • Log into your Bank of America account for live chat support
  • Capital One:
    • Call them at 1 (877) 383-4802
  • Discover:
    • Call them at (800) 347-2683
    • Visit this link and click “message an agent” for live chat support
  • MasterCard:
    • Call them at (800) 307-7309
  • Visa:
    • Call them at (800) 847-2911
    • Visit this link and click “Live chat” or “Send us an email”


Final Steps Before Using Your Card Again

Before you use your credit card again, take these precautions to ensure everything goes smoothly:

  • Confirm with your credit card company that your AVS profile has been updated by having them repeat your updated address back to you
  • Check with your bank to double-check that your AVS profile now matches your correct address

Feel free to reach out to us if you have any questions about updating your AVS information. We’re here to help!

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