Were you recently turned down at a car dealership because your Address Verification System (AVS) details didn’t match your updated address? Don’t worry—you’re definitely not the only one dealing with this. It happens quite frequently at automotive dealerships and other places too.
We’re here to guide you through resolving this issue by showing you how to update your personal AVS information. By doing so, you’ll avoid running into this problem ever again.
Understanding AVS
AVS, or Address Verification System, is a security feature used by credit card issuers to cross-check the address provided during a transaction against the billing address they have on file. Its main purposes are:
- To prevent fraudulent activities by ensuring that the cardholder is indeed the one making the purchase.
- To minimize chargebacks by validating the identity of the buyer.
This system is employed by all major credit card companies in the U.S., Canada, and the U.K.
Updating Your AVS Profile Through Your Credit Card Company
Even if you meticulously updated your billing address with your credit card issuer, there’s still a chance your card could get rejected. That’s because many times, the AVS data isn’t automatically updated alongside the billing address. Many people remain unaware that they need to explicitly request their credit card company to adjust both their billing and AVS information.
The silver lining is that it’s not too late to request your credit card company to modify your AVS profile. The most effective method is to directly contact your credit card company and ask them to handle the update for you.
Getting in Touch With Your Credit Card Company
If you’re unsure how to get in touch with your credit card provider, you can always call them, send an email, or use their live chat support. Below is a handy list of major credit card companies along with multiple ways to connect with them:
- American Express:
- Call them at 1 (800) 528-4800.
- Log in to your American Express account to initiate a live chat session.
- Bank of America:
- Call them at (800) 432-1000.
- Access your Bank of America account online to chat live with a representative.
- Capital One:
- Call them at 1 (877) 383-4802.
- Discover:
- Call them at (800) 347-2683.
- Visit this link and click “message an agent†to start a live chat conversation.
- MasterCard:
- Call them at (800) 307-7309.
- Visa:
- Call them at (800) 847-2911.
- Visit this link and select either “Live chat†or “Send us an email.â€
Some Final Tips
To ensure everything runs smoothly and there are no hiccups next time you use your credit card, follow these steps before your next transaction:
- Request confirmation from your credit card company that your AVS profile has been updated by having them repeat the new address back to you.
- Double-check with your bank to confirm that your AVS profile now reflects the correct address.
Should you have further questions regarding updating your AVS information, feel free to reach out to us—we’d be glad to assist you!
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