Serving in the Qinghai-Tibet Plateau area requires not only excellent technology but also good physical fitness. Yuchai service was praised by users as "five-star service" because they really enjoyed the enthusiasm, promptness, and thoughtfulness of the service and experienced Yuchai people's sincerity, sincerity, and true feelings.
Due to the small number of users in the Qinghai-Tibet Office area and the sparsely populated area in the region, which belongs to the plateau, the headquarters Bus Service Division dispatched service engineers Yuan Haihua to work in the area to cooperate with the Office to perform the country's 3 services. Recently, the second phase of the country's national 3 training has been carried out in all jurisdictions. The Qingzang Office has also responded positively by organizing the service stations in its jurisdiction to carry out serious training.
On November 5th, at 4 o'clock in the afternoon, Yuchai Service Station in Lhasa's Holy City received a telephone call from the user to claim that he was supporting the Yuchai 4E140-30 State 3 engine lift crane in the Dangxi County, about 100 kilometers from Lhasa, Tibet. In the vicinity of Yangbajain, it cannot be started, or it can sometimes be started. However, after a few minutes, it will automatically shut down and there will be malfunctions such as abnormal smoke and smoke. The service station immediately recorded the situation of this user and arranged the service personnel to go out. Around 17:00 pm, Yuan Haihua, an electronic control engineer of the customer service center who was doing the 3rd electronic control training in Tibet, received the news and immediately with Han Shengxian, the service center of the Holy City. The driver and Liang Zhongming, Tibet Management Section of Qinghai Tibet Office, went to the accident site.
Lhasa in November is already cold and windy. Liang Zhongming and others stopped shortly after arriving at Yangbajing, Dangxiong County, Lhasa, Tibet, around 7 pm. The phone traced the user’s specific location. At this time, the user said that the faulty car was on a mountain more than 80 kilometers away from Yangbajain. This place is A molybdenum mining area newly developed in Geda Township, Dangxiong County, Lhasa, Tibet, where a magnitude 6.5 earthquake struck in October...
At 9:00 in the evening, the service personnel arrived near the mine. As the road was unclear when they arrived at the mine, local Tibetan guides were forced to lead the way. When the service truck reached the mid-level of about 5,000 meters above sea level, the mountain climate suddenly became extremely bad. The wind is very hot and the plateau reacts strongly. A very thick layer of snow and ice was quickly covered on the mountain road. After driving for more than 4 hours in the uninhabited area of ​​the wilderness, it was past midnight and the service car arrived at a distance of 3 km from the breakdown car. The road is steep and steep, and the road is rugged, unable to drive further upwards. Liang Zhongming, Yuan Haihua and other Yuchai service personnel experienced strong altitude sickness and trembling. It was difficult to stick to it. There was no heating equipment in the service vehicle cab. At that time, everyone wanted to abandon the maintenance and retreat back to the service station. However, the user’s request was an order. Yuchai service personnel knew this very clearly. At that time, the black sky, snow, and the rugged mountain road were narrow, the roadside was an abyss, and the service car was also fundamental. Can't turn around. Therefore, we only abandoned the car on foot, carrying laptops and maintenance tools to continue to rush to the user's point of failure.
Everyone with common sense knows that if you are extremely tired on a snowy mountain, once you stop and rest, you may not be able to stand up anymore. In the extreme case of altitude sickness, severe cold, and frozen invasions, physical fitness has far exceeded the limits. Service personnel encouraged each other and supported each other to support each other. They embraced each other in the snow and snow. It is this friendship and mutual support that sustains them until the last moment.
However, as God wants to test the Yuchai service personnel, when it arrives at the location of the user, the three laptop computers carried by Liang Zhongming, Yuan Haihua and Al-Quds service station personnel are frozen, the program is in disorder or cannot be turned on, and cannot be used. Use the computer to conduct electronically controlled inspections of the engine. So everyone used diesel oil spilled on the wooden block, lit the heating of the oil circuit to thaw, check the electrical control connector, etc. until 2 am, the fault was finally ruled out. After the engine can run normally, it will drive the heating machine to run, and users will not be frozen when they stay in the cab. At this time, when the user said everything from the bottom of the chest, the people present were deeply touched: “Yuchai service personnel did not arrive in time to deal with this evening. There is no doubt that I myself was frozen in the mine.†Yuchai Service , save your life as a help!
However, after troubleshooting, the thriller is still surrounded by Yuchai service personnel. Due to the heavy snow, the narrow mountain road, the service car is impossible to turn around, and only the car is gradually reversing from the hill little by little, 7 am, the service staff Finally returned safely to Yangbajing. At this time, the experienced service station driver looked back and looked at the way the car reversed at night. It was amazing. “It was the evening when it was reversing. If it was during the day, I saw the snow road and the cliff. I was a little careless and the car would slide. Fall into the valley and the car crashes!"
Snowy plateau, Yuchai service writes life praise with true feelings!
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